A year ago today, I was taking a plane from Chennai to Bangalore and then having a good walk around Bangalore with Mohan.
Over a year ago, I signed up for Nokia’s Sports Tracker in preparation for the Urbanista Diaries trip. I created a public account that would feed into the Urbanista Diaries web interface at the nseries.com website and then I used the same account for the Nokia viNe project, as well as all kinds of photo walks & drives in between Urbanista and Nokia viNe. I also have a private Sports Tracker account, also started a year ago, for tracking my walks around my neighborhood that for privacy’s sake I don’t want public.
About a month ago or so, when I tried to log into Sports Tracker, I was prompted to either merge my Sports Tracker account with my Nokia account or to create a Nokia account. So, I did. I merged my public Sports Tracker account with my public Nokia account. I also created a new account on Nokia for my private Sports Tracker account.
Much to my chagrin, I can log in to both Nokia’s Ovi and Sports Tracker with my private account and I can log into Ovi with my public account but I cannot log into Sports Tracker or Nokia viNe with my public account.
A week ago, I used the feedback form on Sports Tracker to explain the problem and ask for help. I have yet to hear back.
I am frustrated on several accounts:
1) Don’t ask me to merge accounts and then not let me be able to log in.
2) No, I am not going to make a new public account, as then I lose a year’s worth (a YEAR!) of data, photos, and video that I can’t log into and access or edit or delete or add titles to or… Yes, it is still readable and viewable, but if I can’t log in & edit the data, then it is being held hostage on the Nokia servers.
3) Tomorrow I have to send the Nokia viNe project Nokia N82 back to WOM World and I have ALL of January’s journeys trapped on the N82 mobile because I can’t upload them to Sports Tracker or Nokia viNe, which means that I have downloaded the photos to my computer via the cable, but I have not been able to upload the geo-tagged paths/journeys to the server. This frustrates me, as I can take my 4GB micro SD chip out of the Nokia N82 before I ship it back, but when I put it into my old school N95, I still won’t be able to upload the journeys/paths to the server, as the server won’t recognize my login. This means no Punk Rock Bowling or the rest of January 2009 photos & videos on Nokia viNe.
4) If I an early adopter and someone who has been using the service for over a year can’t log in to my account and can’t get anyone to reply to my help request, what happens to all the new customers who Nokia wants to have use the Nokia web services? Nokia, please put a consistent, across all your web services, community support in place to help customers troubleshoot their problems that neither a FAQ nor forum can help.
Has anyone else been frozen out of their Sports Tracker or Nokia viNe accounts after merging the account with their Nokia / Ovi account? If so, please comment and let me know how you solved the problem. Thanks a big bunch!
Posts Tagged: urbanista diaries
Salon #5
Sat 07.12.08 – Painter Ryan Callis and Poet Chris Davidson decided nearly a year ago to start an art / writing / music salon every two months in Seal Beach as a way to lure the Silverlake hipsters out of their lairs and out into the big wide world of SoCal.
The Salon has been quite successful with 30-50 attendees (mostly artists and writers) the second Saturday of the odd numbered month. I went last time (May) and had a good time listening to folks present their work and talking with other attendees of the artistic and writerly persuasions.
Ryan approached me about presenting some of my work at this month’s Salon two weeks ago with the statement that the web has been under represented so far. I decided that I would promote all things web / mobile and photography by showing some of my India photos from the Urbanista Diaries adventure.
The other presenters were: Los Angeles painters Liz Carney and Feo Voronov, who displayed and spoke about their paintings (Photo of Liz Carney above with one of Feo’s paintings on the wall next to her). Poet Patty Seyburn read from four of her poems. And Summer Darling played an acoustic set.
The constraint for the evening was that I had to show my work, describe my process and be done in 10-15 minutes.
Thus, I decided that I would actually present on a dual set of subjects: One being the adventure and process of geo-mobile-photo-blogging with the Nokia N82 on the Urbanista project and the other being the phenomenon of photowalking and making friends through Flickr groups. How would I cover so much ground and images in 15 mintues?
I distilled my presentation down to the bare minimum facts on mobile photo blogging and then specifically talked about the 4th Chennai Photowalk. I took all the photos that I took from the Chennai Photowalk and put them in a slideshow that played while I spoke on the Nokia Urbanista event and on the Chennai Photowalk folks. It was great fun and the audience liked not just the Chennai photos but also the whole idea of photowalking.
All in all, Salon #5 was delightful.
Urbanista Diaries: Best of Mumbai
All photos taken by Ms. Jen in Mumbai, India, with a Nokia N82.
The above photos were taken in Mumbai (the city formerly known as Bombay), India, from Mon. Feb. 18, 2008 until late Wed. Feb. 20, 2008 while on the Nokia Urbanista Diaries. Mumbai was my last stop in India and my second to last stop before passing the ‘baton’ on to Ryan Gallagher.
What to say about Mumbai? Within 15 minutes of being away from the airport and driving the hour plus south to my hotel, I knew that I was going to love this city. Mumbai is great big beast just like my other two all time favorite cities: Los Angeles & London. Mumbai is the Indian sister city to a mash up of LA & Miami. Big, spread out, something going on all the time, lots of lovely art deco to modernist residential architecture from 1920s-1960s (like LA & Miami), lively, and more than a bit chaotic.
I stayed at a hotel that came recommended by Lonely Planet in the Colaba district of southern Mumbai, as I could walk to most of the stuff I wanted to do from there. In the 2.5 days that I was in Mumbai, I walked around as much as possible, took as many photos as possible, and took an afternoon ferry out to Elephanta Island in the Mumbai Harbor.
I would like to go back to Mumbai and spend more time exploring the city, as 2.5 days was not enough.
Click on a thumbnail and then navigate through the lightbox slideshow by putting your mouse over the top right hand side of each photo, titles along the bottom.
Enjoy the photos, I have only the Austria photo essay to do to wrap up the all of my favorite photos from my leg of the Nokia Urbanista Diaries trip.
The NY Times on Urbanista Diaries
Hello New York Times… Uh… the Urbanista Diaries campaign started in mid-January and ended in early March and your article came out on April 7th. Why wait to run the article a full month after the “live” portion is over?
If you are reporting on how Nokia is marketing with a new strategy of “hiring” bloggers and/or the marketing brilliance of the Urbanista Diaries, the why did you not interview one of the four of us?
I was not hired to go on the Urbanista Diaries trip, I was given a really cool opportunity to travel to India with a great camera phone, the N82, and do what I do every day – take lots of mobile photos and moblog them to a website with geo-data.
On the hiring bit? We were not paid, nor were any of the four of us given a phone. In fact quite a few of the phones were ‘lifted’ by DHL employees or Her Majesty’s Customs on the way back to the UK after the Urbanista trip was over*. WOM World (1000 Heads) bought the plane tickets and reimbursed our hotel, food, and local transport. Nokia reimbursed / paid 1000 Heads.
WOM World (1000 Heads) has a policy, that not only do the bloggers get to be honest, but we also return the phones after the trial period. That is a loan, not a hire or a buy.
Yes, Nokia is above the curve on internet marketing, more importantly they are including the mobile community, which in turn creates brand loyalty. Apple or LG or Sony-Ericsson have never offered me to trial a device nor have they asked my opinion on its use or software. Nokia has. This is good.
But, NYT, please do a wee bit more research. kthnxbai.
*****
* Yes, for the record, I am angry about this – crooked business makes me indignant. Given that the phones were to go back to the UK, I would have preferred them to arrived in Oxfordshire in one piece, not the box arriving but missing the phones out of the middle. If I ever meet up with the DHL dude who giggled upon receiving the last N82 for shipment… To the Moon! Fed Ex & USPS have my business from here on out.
Urbanista Diaries : Best of Kerala Photo Essay
All photos taken by Jenifer Hanen in Bangalore, India, with a Nokia N82.
As a wrap up for my Urbanista Diaries adventure, I am going to be publishing photo essays of my favorite photos that I took in each city that I visited. Some of these photos are in my flickrstream, most of them on the nseries.com website, and some are new to everyone but me.
The above photos were taken in Fort Cochin & Surrounds, Kerala, India, from Wed. Feb. 13th to Fri. Feb. 15th, 2008. I really enjoyed how laid back Kerala was, it was a true treat from staying at the Delight Home Stay in Fort Cochin to the backwaters boat tour. I have previously blogged about it being “God’s Own Communist Country.”
Click on a thumbnail and then navigate through the lightbox slideshow by putting your mouse over the top right hand side of each photo, titles along the bottom.
Enjoy the photos, three more cities to come.
Urbanista Diaries : Best of Bangalore Photo Essay
All photos taken by Jenifer Hanen in Bangalore, India, with a Nokia N82.
As a wrap up for my Urbanista Diaries adventure, I am going to be publishing photo essays of my favorite photos that I took in each city that I visited. Some of these photos are in my flickrstream, most of them on the nseries.com website, and some are new to everyone but me.
The above photos were taken in Bangalore, Karnataka, India, from Mon. Feb. 11th to Wed. Feb. 13th, 2008. Big thanks to Mohan Nadig for kindly shepherding me around Bangalore and all the great conversation. I truly enjoyed Bangalore and would like to go back and visit again. I do think that some of the call centers should offer tours and an opportunity to sit with someone who has answered your support or complaint call before…. ;o)
Click on a thumbnail and then navigate through the lightbox slideshow by putting your mouse over the top right hand side of each photo, titles along the bottom.
Enjoy the photos, four more cities to come.
Thanks WOM World!
Tues 02.26.08 – I would like to give a BIG Thank You to all the lovely folk at WOM World for all their hard work to make the Nokia Nseries Urbanista Diaries mobile travel adventure successfully go off! Thanks y’all!
Photo taken in Oxford by Ms. Jen with a Nokia N82. WOM World folk – left to right: Colin, Richard, Siobhan, Amy, and Donna (unfortunately Frank and Robbie were not at lunch).
Urbanista Diaries : Best of Chennai Photo Essay
All photos taken by Jenifer Hanen in Chennai, India, with a Nokia N82.
As a wrap up for my Urbanista Diaries adventure, I am going to be publishing photo essays of my favorite photos that I took in each city that I visited. Some of these photos are in my flickrstream, most of them on the nseries.com website, and some are new to everyone but me.
The above photos were taken in Chennai (Madras), Tamil Nadu, India, from Sat. Feb. 9th to Mon. Feb. 11th, 2008. Big thanks once again to the Chennai Photowalk flickr group for such a fun photowalk day on Sun. Feb. 10, 2008.
Enjoy the photos, five more cities to come.