Here We Go, Here We Go…

To quote the Bouncing Souls, “Here we go“…
Tomorrow is the big day: the departure for London Calling, the November Edition or the Future of Mobile Edition, as well as, Dublin Calling, Ulster Calling, and Andalucia Calling.
As I have started all the packing and the last stages of planning, I had to run lots of errands today. One of the errands took me to the Main Place Mall in Santa Ana, so that I could obtain a variety of Peek-a-Poohs for the small Hickseys. Whilst at the Mall, I stopped in at the AT&T/Cingular store to inquire as to why my sim chip has been going screwy of late. Some days my phone announces that it is Cingular. Some times AT&T. And some days, oddly, T-Mobile. What?!?!?! For fear of a large roaming bill, I decided to stop in to the AT&T/Cingular store and see what was up.
At the store, I found three men there, two obviously clerks and one in a suit, of which all three matched up my idea of the typical mobile / cell phone store employees: Mr. Indifferent, Mr. Helpful/Nice, and Mr. Pindick. When I walked in Mr. Indifferent and Mr. Pindick ignored me. Mr. Nice asked after what I needed, I explained to him that I was wondering if my old school AT&T sim chip from 2004 is on its last legs and described the issues I was having with it. Mr. Nice was very helpful, said yes I needed a new sim chip, and recommended where I could get a new AT&T sim chip without paying $25 for a new one and having to sign up for a new contract that his store would require.
I then asked when AT&T will be upgrading their 3G network. Mr. Nice did not know, he suggested I ask Mr. Indifferent the Regional Manager and Mr. Pindick. Over to the other two I went and inquired. Mr. Indifferent the Regional Manager asked which plan I had, I told him that I had an old school data plan from 2004, he was impressed. But his phone rang and he walked off to answer it.
Mr. Pindick, after arguing that I could have had an unlimited data plan since 2004, asked to see my current phone, I pulled my N95 out of my purse of which Mr. P. inspected.
Mr P: “Do you know that your phone is European manufactured?”
He didn’t give me time to answer, “No shit, Sherlock, that is why I bought it.”
Mr. P: “This phone does not work on the American 3G network, only the European and Asian ones. Which is why you don’t have a good 3G connection with our network. You need an American 3G phone.”
On he pressed. Me, repressing a snotty reply to the effect of “Cingular/AT&T has a 2.5 G network, the “EDGE”, which is why I am asking when you will be upgrading to a REAL 3G network.” He went on…
Mr. P: “Nokia has released an N95 for the American market.”
Me: “No….” ((BLAH))
Mr. P as he turns my phone over and fondles it: “The American N95 has a black cover (his thumb rubs over the back cover of my phone repeatedly), instead of the purple one that this one has.”
Me: ((Mr. Pindick is having thumb sex with my phone!!! AGH!!!))
Mr. P: “The new Nokia lacks a camera lens cover and has a bigger battery. Too bad you don’t have that phone, you wouldn’t have the problems with the network.”
Me: “When will AT&T be selling them?” ((Knowing they aren’t at this time and knowing even if I had the new Nokia N95-3 for the US market that the Cingular/AT&T network would still be slow…))
Mr. P: ((????)) [He did not answer.]
Me, smiling and taking my poor abused phone back: “Thank you.”
Mr. P, voice dripping with condescension: “I guess you need a better plan and a better phone.”
Me: leaving.
Going to a cell phone / mobile carrier retail store has become as unpleasant as going to a car dealership. Unfortunately, it is unavoidable as the call center folks can’t help me replace my sim chip.
Dear Mobile Carriers, please screen out the Mr. Indifferents and Mr. Pindicks of the when you are hiring for your stores. Thank you.